Airport noise complaints management with Viewpoint saves time handling large volumes of airport noise complaints. Cost-effectively obtain a deeper understanding of complainants.
Effective large-volume airport noise complaints management
- Integrate data across multiple channels with automated collection, integration and reporting
- Obtain valuable insights from complaints for in-depth understanding of data
- Ensure decision makers and the community draw the right conclusions from trusted information
Reduce noise office workload
- Improve productivity by providing simple ways for the public to automatically lodge inquiries
- Maximize efficiency by electronically processing complaints
- Save time by receiving data ready for reporting
Efficient airport noise complaints handling
- Complaint to complainant – Accurately determine and maintain identity across multiple channels. Reduce duplicate complainants and provide useful insights into complaints
- Complaint to flight – Based on the location and time of the complaint, identify the flight most likely to have caused a disturbance
- Lodgement confirmation – Automatic confirmation of complaint receipt
- Self-investigation – In conjunction with WebTrak, enable the public to determine the cause of a disturbance themselves
- Freedom of Information requests – Allow the community to access their own complaints history. Remove the need to handle many requests and meet your information disclosure obligations
Improved decision making
Viewpoint offers decision makers better insight into complaints data. The service enables enhanced:
- Reporting – Powerful tools to extract deeper understanding and deliver information to stakeholders
- Investigation – For specific complaints, the system allows for enterprise-wide quick investigation and responses to noise issues
- Trend understanding– Quickly identify and gain knowledge about emerging complaint patterns
- Wide range of ways to lodge complaints including a smart web form, automated complaints line, smartphone app, community apps and manual entry
- Integrates multi-channel complainant’s data
- Securely stores submitted information
- Easily integrates with our ANOMS and WebTrak noise management and community engagement tools for additional functionality
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